Shipping Terms

Couriers & Costs:

Shipping costs will be calculated at checkout and added to your purchase.

We do not deliver product outside of New Zealand. We also do not ship to Great Barrier Island or Chatham Islands or to PO Boxes.

In most cases your order should arrive in line with the below:

• 2 to 3 Business Days for North Island
• 3 to 4 Business Days for South Island
• Rural deliveries will be subject to the rural delivery service for your area
  

Our standard courier service requires that the delivery is signed for on receipt by someone over the age of 18. Please consider where your wine is being delivered to ensure that someone who is over the age of 18 will be available to sign for the order.

Delivery Information

Please note that there are restricted delivery days and times that your order can be delivered to you. These are as follows;  

• Monday to Friday: 6am – 7pm (no weekend deliveries); and 
• No deliveries Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Year’s Day or 2nd January. 

Any delivery timeframes that we provide to you are indicative only and delivery times will vary depending on your delivery location.

We will not be liable for any loss or damage that you may suffer if your order is not delivered within a specified timeframe or is delayed for any reason.

Returns & Refunds 

If you wish to return or exchange product you have ordered from us for whatever reason, we’re here to help. You can either return your product in exchange for other product of the same value, or for a refund to the original payment method you used at the time of purchase. In either case, this will be subject to the conditions set out below.

Returns

To initiate a return of product for an exchange or a refund please email us at shipping.nz@cbrands.com with details of your original order, the product you wish to return and the reason for the return.

If there is an issue with the product that you wish to return (e.g., if it is faulty or defective, not as ordered or not of acceptable quality), then we will require you to send us details, together with photographs, of the issue. We may also require you to send us the product. This is so that we can assess whether the issue is one that is covered by the consumer guarantees under the Consumer Guarantees Act 1993.

We will arrange for our courier company to collect all returned product.

We will cover the shipping costs for the returned product where the product you received is faulty or defective, not as ordered or not of acceptable quality. In all other circumstances, including where you have had a ‘change of mind’, we will charge you for the shipping costs for the returned product (and if we have agreed to refund you for the returned product, we will deduct this cost from the refunded amount).

Exchanges

In the event that we are unable to exchange any product you return to us for product of the same vintage, we may substitute the exchanged product with the same product of a different vintage. If we are only able to exchange for a similar product, we will contact you first to see if you would prefer a refund.

Refunds 

We will agree to refund you if the product you receive is faulty or defective, not as ordered or not of acceptable quality, subject to the following conditions being met:

• we must receive your refund request within 30 days of the date you purchased the product in question; and 
• you must have purchased the product from us; and
• the product must be returned to us in saleable condition (except where the product is faulty, defective or not of acceptable quality). 
  
  Unless otherwise agreed, all refunds will be credited back to the credit card that was used to make the initial purchase, at the value of the original purchase (including shipping costs, if applicable).
  
  Please note that there may be a slight delay while we process refunds through our finance and accounts teams. 

Cancellations

Your order is placed as soon as you confirm purchase, so please ensure all product and delivery details are correct.  For any changes to your order (including where you have had a change of mind) please email us at shipping.nz@cbrands.com and provide us with the details. We will do our best to accommodate your needs.